If you have purchased any of our products and you are not satisfied, the product hasn’t met your standards, there is a defect, you have questions on ingredient list or product label or any other issues, please visit our website and read Disclaimer and Terms & Conditions. Also please contact us at firstname.lastname@example.org so we can address and remedy your concerns.
Please provide us with an opportunity to address your concerns or comments within a reasonable time frame. Meanwhile, if for any reason, you are still not satisfied with your purchase made at OMMCollection.com, you may return the items (excluding all travel size products and samples), within 10 days of receipt of product for a full refund. Refunds must be applied to the original method of payment. You will receive an e-mail confirmation when your return is received, and your refund is being processed.
Any product NOT purchased at OMMCollection.com should be returned to the original point of purchase as they have their own policy for return & exchange. However, we encourage all our OMM customers with any purchases whether thru this website or other stores/vendors/websites to contact us for any questions, concerns or comments, as part of our Customer Satisfaction Policy. Again, we will make every reasonable effort to protect, remedy & answer our customers’ questions.
To return a product, please email email@example.com with your order number, along with your reason for return or any concerns or questions you may have. Please repack the item(s) in its original packaging if possible, and ship via insured and traceable carrier (FedEx, UPS, or USPS) to:
6317 Executive Blvd
Rockville, MD 20852
You will receive an e-mail confirmation when your return is received, and your refund is being processed. OMM Collection is not responsible for return items damaged or lost in transit.
If you are returning an item because it is damaged or defective or you did not receive the product ordered, we will provide a prepaid return label.
Gift Set Return Policy
In order to receive refund for packages that includes gift set with purchase. For Full Refund, ALL items must be returned “unused condition” including the Free Gift. If you choose to keep the Free Gift and return items in the “Set Package” you purchased, the amount of the refund will be reduced by the prorated value of the free gift. Customer is responsible for return shipping cost.
For example, if you make a purchase of $59 Value Promotion Package Set with Gift, you receive a free $24 Sugar Scrub with it—to return the entire package and keep the Free Sugar Scrub, you would receive a refund of $35.